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Total quality management : state success stories as a model for the federal government : hearing before the Oversight of Government Management, Restructuring, and the District of Columbia Subcommittee of the Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, first session, July 29, 1999.

United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Oversight of Government Management, Restructuring, and the District of Columbia.

Washington : U.S. G.P.O. : For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office 2000

Available at Central Connecticut State University  Government Documents Stack 6  (Y 4.G 74/9:S.HRG.106-351 )()