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2 Results  for Central Connecticut State University

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Oh my gosh, I got to get out of this place! A qualitative study of vicarious embarrassment in service encounters

Kilian, Thomas ; Steinmann, Sascha ; Hammes, Eva

Psychology & Marketing, Jan 2018, Vol.35(1), pp.79-95 [Peer Reviewed Journal]

© ProQuest LLC All rights reserved

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Article
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Oh my gosh, I got to get out of this place! A qualitative study of vicarious embarrassment in service encounters

Kilian, Thomas ; Steinmann, Sascha ; Hammes, Eva

Psychology & Marketing, January 2018, Vol.35(1), pp.79-95 [Peer Reviewed Journal]

John Wiley & Sons, Inc.

Full text available online

2 Results  for Central Connecticut State University

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