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3 Results  for Central Connecticut State University

Refined by: subject: Psychology remove Journal Title: Psychology and Marketing remove Author/Creator: Yi, Youjae remove top level: Peer-reviewed Journals remove
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Clothes, condoms, and customer satisfaction: The effect of employee mere presence on customer satisfaction depends on the shopping situation

Otterbring, Tobias ; Lu, Chaoren

Psychology & Marketing, Jun 2018, Vol.35(6), pp.454-462 [Peer Reviewed Journal]

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The electronic service quality model: The moderating effect of customer self‐efficacy

Yi, Youjae ; Gong, Taeshik ;Taylor, Charles R. ; Lee, Doo‐Hee

Psychology and Marketing, July 2008, Vol.25(7), pp.587-601 [Peer Reviewed Journal]

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If employees “go the extra mile,” do customers reciprocate with similar behavior?

Yi, Youjae ; Gong, Taeshik

Psychology and Marketing, October 2008, Vol.25(10), pp.961-986 [Peer Reviewed Journal]

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3 Results  for Central Connecticut State University

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by this author/creator:

  1. Yi, Youjae
  2. Gong, T
  3. Yi, Y.
  4. Gong, Taeshik
  5. Otterbring, T

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