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Results 1 - 20 of 23  for Central Connecticut State University

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The role of emotional wisdom in salespersons' relationships with colleagues and customers

Bagozzi, Richard P. ; Belschak, Frank ; Verbeke, Willem

Psychology and Marketing, November 2010, Vol.27(11), pp.1001-1031 [Peer Reviewed Journal]

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Does Service Employees' Appearance Affect the Healthiness of Food Choice?

Huneke, Tabea ; Benoit (Née Moeller, Sabine ; Shams, Poja ; Gustafsson, Anders

Psychology & Marketing, Jan 2015, Vol.32(1), p.94 [Peer Reviewed Journal]

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Feeling happier when paying more: Dysfunctional counterfactual thinking in consumer affect

Yoon, Sukki ; Vargas, Patrick T.

Psychology & Marketing, December 2010, Vol.27(12), pp.1075-1100 [Peer Reviewed Journal]

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Marketplace and personal space: Investigating the differential effects of attachment style across relationship contexts

Thomson, Matthew ; Johnson, Allison R.

Psychology and Marketing, August 2006, Vol.23(8), pp.711-726 [Peer Reviewed Journal]

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Children's relationships with brands: “True love” or “one‐night” stand?

Ji, Mindy F.

Psychology and Marketing, April 2002, Vol.19(4), pp.369-387 [Peer Reviewed Journal]

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Interpersonal Relationship, Service Quality, Seller Expertise: How Important Are They to Adolescent Consumers?

Wan, Wendy ; Luk, Chung-Leung ; Fam, Kim-Shyan ; Wu, Peiguan ; Chow, Cheris

Psychology & Marketing, May 2012, Vol.29(5), p.365 [Peer Reviewed Journal]

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Task-Relationship-Self: A Framework for Understanding Service Encounter Behaviors

Bradley, Graham ; Sparks, Beverley ; Zapf, Dieter ; Mccoll-Kennedy, Janet ; Jimmieson, Nerina

Psychology & Marketing, Jun 2013, Vol.30(6), p.512 [Peer Reviewed Journal]

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Revisiting Problem Gamblers' Harsh Gaze on Casino Services: Applying Complexity Theory to Identify Exceptional Customers

Woodside, Arch ; Prentice, Catherine ; Larsen, Anders

Psychology & Marketing, Jan 2015, Vol.32(1), p.65 [Peer Reviewed Journal]

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The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation

Nguyen, Helena ; Groth, Markus ; Walsh, Gianfranco ; Hennig-Thurau, Thorsten

Psychology & Marketing, Nov 2014, Vol.31(12), p.1096 [Peer Reviewed Journal]

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Investigating Customer Resistance to Change in Transaction Relationship with an Internet Vendor

Kim, Hee-Woong ; Gupta, Sumeet

Psychology & Marketing, Apr 2012, Vol.29(4), p.257 [Peer Reviewed Journal]

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The Role of Imagination and Brand Personification in Brand Relationships

Huang, Hazel ; Mitchell, Vincent-Wayne

Psychology & Marketing, Jan 2014, Vol.31(1), p.38 [Peer Reviewed Journal]

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Brand Ownership As a Central Component of Adolescent Self-esteem: The Development of a New Self-esteem Scale

Isaksen, Katja ; Roper, Stuart

Psychology & Marketing, Aug 2016, Vol.33(8), p.646 [Peer Reviewed Journal]

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The Moderating Influence of Broad-Scope Trust on Customer-Seller Relationships

Hansen, Torben

Psychology & Marketing, May 2012, Vol.29(5), p.350 [Peer Reviewed Journal]

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It Takes Just 120 Seconds: Predicting Satisfaction in Technical Support Calls

Hall, Judith ; Verghis, Phil ; Stockton, William ; Goh, Jin

Psychology & Marketing, Jul 2014, Vol.31(7), p.500 [Peer Reviewed Journal]

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Using Affect-Expectations Theory to Explain the Direction of the Impacts of Experiential Emotions on Satisfaction

Aurier, Philippe ; Guintcheva, Guergana

Psychology & Marketing, Oct 2014, Vol.31(10), p.900 [Peer Reviewed Journal]

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Customer Satisfaction and Elapsed Time since Purchase as Drivers of Price Knowledge

Homburg, Christian ; Koschate-Fischer, Nicole ; Wiegner, Christian

Psychology & Marketing, Feb 2012, Vol.29(2), p.76 [Peer Reviewed Journal]

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The electronic service quality model: The moderating effect of customer self‐efficacy

Yi, Youjae ; Gong, Taeshik ;Taylor, Charles R. ; Lee, Doo‐Hee

Psychology and Marketing, July 2008, Vol.25(7), pp.587-601 [Peer Reviewed Journal]

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18
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When service fails: The role of the salesperson and the customer

Chang, Chia‐Chi

Psychology and Marketing, March 2006, Vol.23(3), pp.203-224 [Peer Reviewed Journal]

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An experimental test of brand insulation against competitor attacks: Effects of consumer heterogeneity and residual desire

Delvecchio, Devon ; Heath, Timothy B.

Psychology and Marketing, October 2008, Vol.25(10), pp.944-960 [Peer Reviewed Journal]

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How buyers frame problems: Revisited

Wilson, Elizabeth ; Mcmurrian, Robert ; Woodside, Arch

Psychology & Marketing, Jun 2001, Vol.18(6), pp.617-655 [Peer Reviewed Journal]

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Results 1 - 20 of 23  for Central Connecticut State University

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  1. Hennig-Thurau, Thorsten
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  5. Belschak, Frank

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